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Reduction of Waiting Time
Client Situation: A medical center was experiencing a 200+ day wait for patients to receive an appointment in the Ophthalmology.
Endeavor Management Solution: Endeavor Management was retained to work with an internal staff to organize and structure a Process Improvement Team using Endeavor's leadership, facilitating skills and disciplined approach to process improvement.
An overall assessment was completed to determined areas requiring both immediate and long term changes/improvement and through use of Endeavor's process analysis tools and techniques, benchmarking capabilities, best practice identification. Various processes were analyzed including scheduling, patient flow, physician utilization, ancillary support etc. This resulted in recommending 20 + major recommendations to the Center Director.
All recommendations were accepted. Endeavor proceeded to organized and structured an Implementation Process Team which was guided and facilitated by Endeavor to implement the recommendations.
Results and Benefits: The waiting time for a patient to receive an Ophthalmology appointment was reduced from the 200+ days to approximately 7 days. This led to the hospital receiving the National Quality Award for process improvement.