INTTRA is the leading e-commerce solution for ocean carriers and their customers around the world. Operating from corporate headquarters in Parsippany, New Jersey, the company has a global presence with offices in North America, South America, Europe, Asia, and Africa. More than 10 percent of the world's container shipments are processed through the INTTRA e-commerce portal.
Client Situation:
INTTRA's core business has grown at an average rate of more than 6% a month in the past five years and continues to be a growth engine. As part of INTTRA's next phase of growth, the management team developed a strategy to expand its products and services and enter new markets. To make the transition to this next phase, the management team recognized the benefit and expertise professional business transformation consultants could provide to assist with the organizational planning and implementation of new processes.
Endeavor Management Solution:
Endeavor Management began by performing a quick and accurate organizational assessment of the INTTRA enterprise, which included conducting stakeholder interviews across all functions and geographies to validate the organizational readiness for the transformation. From this assessment Endeavor Management assisted INTTRA in developing a detailed transformation implementation plan. During the implementation, Endeavor Management worked both in the foreground executing the plan, as well as in the background with leadership to build cross-functional alignment. Most importantly, Endeavor Management went beyond just implementing the transition plan, but recommended strategic organizational changes which included the development of a Project Management infrastructure to allow INTTRA to sustain the transformation changes long-term.
Results and Benefits:
Post transformation INTTRA has, through the introduction of the project management infrastructure and processes, increased the capacity of the company to manage the changes required to successfully implement its new initiatives. In the words of INTTRA's CEO, Ken Bloom, "Endeavor Management led us to a new level of performance we would not have been able to achieve on our own. In their initial assessment they raised our awareness of the transformation challenges and then assisted in guiding us successfully through. As a result, we have strengthened our organization's capability to minimize risk and enabled our teams to repeatedly deliver projects on target, on time, and on budget. Endeavor Management is specifically qualified to change any business. They're passionate, and they'll leave you in a much better place than if you had gone it alone."