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Gaining Full Business Value from an SAP Implementation
Client Situation: In order to gain full business value from an SAP implementation, the client needed a full suite of skills to include project management, application design development, software configuration, interface development, and system and training documentation development. The project used SAP's ASAP methodology with an ASAP certified project manager and consultants including those from Endeavor Management.
The scope of this project included more than 100,000 active employees (45,000+ on Human Resources (HR) only with 55,000+ on HR and Payroll). Also included in scope are over 300 wage types, 30 benefit plans, over 100,000 positions, over 3,800 jobs, and numerous interfaces. Interfaces were created to the State's current financial system, group benefits and various universities' human resources systems.
Due to the extremely large number of employee master records that will be in the system and the 3,700 users, this project is one of high complexity. The State of Louisiana consists of 20 major departments and 350 Agencies. Each Agency has its own standards as far as processes and infrastructure. There are a large number of wage types and leave calculations that will need to be configured for the project, as well as other unique requirements that are needed by the State of Louisiana.
Endeavor Management Solution: The Endeavor change management team worked with approximately 100 independent agencies within the State to:
- prepare and communicate the project vision and case for change
- ensure that agencies provided the required infrastructure for the client server application
- coordinate the agency efforts to adapt their work processes to SAP
- lead agency efforts to modify organization
- provide communications
The following processes were developed for the State of Louisiana in SAP R/3:
- Time Recording and Evaluation
- Benefits Administration
- Personnel Administration
- Organization Management
- Employee Self-Service
- Payroll
- Personnel Cost Planning
- Compensation Management
- Accounts Payable to Support HR/Payroll-Related Activities
- Controlling to support HR/Payroll-Related Activities
Results and Benefits: The project was viewed as most successful from the clients' perspective. The State has provided a very strong project manager for this engagement. This has helped to keep the project moving and on track with rapid issue resolution under a dedicated, influential manager from the State.