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Design and Implementation of the Perioperative Enterprise

Client Situation: The Chief Physician recognized the need to improve and smooth out operations within the Perioperative Enterprise (POE) consisting of 40 operating rooms, 150 surgeons, and several hundred nurses.

Endeavor Management Solution: An Endeavor Management team working with the Chief Physician and across the Surgery Division, the Seven Surgery Departments and the Department of Anesthesia and Pain Management to define a new vision, conduct process analysis and implement new processes, modify the organization structure, and establish/revise working procedures.  Using our change management and communication planning techniques, Endeavor Management facilitated the implementation of the new structure and processes.  All key players were enlisted, with a high degree of collaboration.  The effort was completed in an approximate 4 month period.

Results and Benefits: The transition into the new way of operating was complete and without major incident. This effort resulted in the first of its kind organization that linked all the elements of the operation room environment into one management structure with all needed supporting technical organizations.  The move to the new vision and structure was seen as a major success by senior management, resulting in, for one key thing, a dramatic reduction in nurse turnover.