http://www.endeavormgmt.com

Healthcare Cultural Transformation

Your culture is an expression of your brand. It is deeply intertwined with the customer experience and can can be a source of strength for growth or it can be a constraint on strategic change. The internal and external perceptions of your culture and can put at stake your company’s very ability to be trusted by its customers at the grassroots level.
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This document outlines our capabilities and tools in helping you transform your healthcare culture.

Your culture is an expression of your brand. It is deeply intertwined with the customer experience and can can be a source of strength for growth or it can be a constraint on strategic change. The internal and external perceptions of your culture and can put at stake your company’s very ability to be trusted by its customers at the grassroots level.

This document outlines our capabilities and tools in helping you transform your healthcare culture.

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Gelb Announces National Physician Study

Houston, Tex. – (April 20, 2017) – A fresh perspective, and a new way to developing insights about referring physicians’ access to specialty medical care – this is the promise of this new National Physician Study – Relieving the Pain 2017: Access. In collaboration with GroupSolver and Research Now, Gelb is fielding this study to develop a national baseline for physician sentiment regarding patient access processes.

Houston, Tex. – (April 20, 2017) – A fresh perspective, and a new way to developing insights about referring physicians’ access to specialty medical care – this is the promise of this new National Physician Study – Relieving the Pain 2017: Access. In collaboration with GroupSolver and Research Now, Gelb is fielding this study to develop a national baseline for physician sentiment regarding patient access processes.

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Segments and Personas

We had the privilege of leading this workshop recently along with SG2 and Roswell Park during the Annual PAMN Conference. This presentation outlines the importance and application of segments and templates you can use to accelerate your customer insight development. Personas are used to inform strategic decisions by putting the customer in the room. Learn how this technique can be used for your initiatives related to brand/marketing management, customer experience, and product/service innovation.

We had the privilege of leading this workshop recently along with SG2 and Roswell Park during the Annual PAMN Conference. This presentation outlines the importance and application of segments and templates you can use to accelerate your customer insight development. Personas are used to inform strategic decisions by putting the customer in the room. Learn how this technique can be used for your initiatives related to brand/marketing management, customer experience, and product/service innovation.

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Webinar: Referral Development

How can you balance people, process and technology to optimize the structure of your physician relations organization?
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Gain a fresh perspective on how to think beyond traditional physician liaison function and gain insight into how to develop a more strategic and operational approach that can grow your organization's physician referral base in a continually evolving accountable care environment.

How can you balance people, process and technology to optimize the structure of your physician relations organization?

Gain a fresh perspective on how to think beyond traditional physician liaison function and gain insight into how to develop a more strategic and operational approach that can grow your organization’s physician referral base in a continually evolving accountable care environment.

Read more

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