Operationalizing your culture is possible through the employee experience you deliver. Our decades of work with national leaders in healthcare in customer experience mapping is now translated into another customer group – your employees. The employee experience, much like your patients and referring physicians, is holistic. It begins well before they inquire about openings and leaves a lasting impression once they depart. Ultimately, you want to engender employee trust throughout their journey to drive advocacy during and after their tenure. This document provides outlines our view, capabilities and tools in helping you deliver an exceptional employee experience.
Mark’s specific leadership experience in organizational change management assists clients to improve operational efficiency and grow revenue.
Mark has had a long career as a hospital CEO in both for-profit and not-for-profit organizations. He has a track record of making significant improvements to those hospitals by strengthening their financial performance, growing services and redeveloping a mission driven culture. Through his leadership, his hospitals have been recognized for the National Quality Healthcare Award, Foster-Mcgaw Award and 5 Star ratings from HealthGrades.
Building on his success as a transformational CEO, Mark turned to consulting and is assisting hospitals achieve significant operational, cultural and financial improvement. His passion is in improving Emergency Department throughput and Inpatient Length of Stay reduction.
Mark earned his Masters in Healthcare Administration from St. Louis University.
Jim Crenshaw is a Petroleum Engineer and Senior Executive Leader, who brings a strong skill set combining technology innovation in drilling and completions products and services, enhanced by deep global experience in leadership, strategy development & operations engineering. These skills have been developed and proven through operational implementation challenges and successes throughout his career. Jim’s experience and capabilities are key components in enabling the delivery of optimum solutions for your service challenges. He has consistently made strong contributions to corporate results within the Oil and Gas service sector. Mr. Crenshaw is fluent in Spanish and English.
Want to be able to truly see the relationship between your marketing activities and outcomes? Do you often find it necessary to spent countless hours creating data visualization when there must be a tool out there that already does it? Well, there is – it’s our Marketing360 platform.
In this webinar, we will focus on how to create high-impact dashboards to visualize data from multiple sources.
We will review:
- Things every marketer should be measuring consistently
- Keys to designing a dashboard in the right way
- What’s possible in today’s digital age
In this webinar we will share how to use website user testing to truly understand the needs of your key user groups and to build internal alignment for change.
Through this webinar, we will review:
- How to incorporate VOC into your website redesign (Don’t redesign in the dark!)
- Tools to determine why and when customers use the website throughout their experience
- Maximizing the impact that marketing can make to the digital experience
- Building an action plan to translate insights into action
Your culture is an expression of your brand. It is deeply intertwined with the customer experience and can can be a source of strength for growth or it can be a constraint on strategic change. The internal and external perceptions of your culture and can put at stake your company’s very ability to be trusted by its customers at the grassroots level.
This document outlines our capabilities and tools in helping you transform your healthcare culture.
Houston, Tex. – (April 20, 2017) – A fresh perspective, and a new way to developing insights about referring physicians’ access to specialty medical care – this is the promise of this new National Physician Study – Relieving the Pain 2017: Access. In collaboration with GroupSolver and Research Now, Gelb is fielding this study to develop a national baseline for physician sentiment regarding patient access processes.