http://www.endeavormgmt.com

Solutions

Capital Project Effectiveness Endeavor Management's View of the Market Issue In the Oil & Gas sector (Upstream, Midstream, and Downstream
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Change Management Improve your ability to execute change The critical leadership challenge today is to envision and implement large-scale change
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Business Change Requires Cultural Transformation In today's world, when we recognize that any significant "change" must occur in business, that change
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Digital Insights & Dashboards Capture Voice of the (Fill in the Blank). Leveraging our history of over 60 years in
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Expert Witness Intellectual Property Expert Witness IP and market analysis for attorneys If you’re an attorney faced with trademark infringement
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Growth Strategies Evaluate your new market before you enter it… Entering new markets is a chore - there are many uncertainties
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Leadership Development and Executive Coaching Helping leaders transform their organizations… It is simply a given that for organizations to succeed
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Improve Manufacturing Operational Performance Improve the utilization of all resources (people/ assets / time) to deliver lower cost and higher
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Discover and Insights Market & Customer Insight Develop Keen Insights Through our Gelb Consulting business unit, Endeavor Management provides a
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Strategy Development and Implementation Transformational Business Strategies You have a vision for your organization… Our consultants can help you assess,
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Get to Know Your Referrers

In addition to advanced technology, latest clinical trials, and a team of liaisons, there are many other functional and emotional factors affecting physician referral behaviors. Most of these can be indicated by leakage reports, but these don't explain WHY a physician referred his or her patients to a competitor. In this presentation, given with St. Jude Children's Research Hospital, we explore the combined use of experience map and decision factors research to get at the heart of the issue...which ultimately drives clinical volume or physician referrals. 

In addition to advanced technology, latest clinical trials, and a team of liaisons, there are many other functional and emotional factors affecting physician referral behaviors. Most of these can be indicated by leakage reports, but these don’t explain WHY a physician referred his or her patients to a competitor. In this presentation, given with St. Jude Children’s Research Hospital, we explore the combined use of experience map and decision factors research to get at the heart of the issue…which ultimately drives clinical volume or physician referrals. 

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William Flis

Bill Flis has extensive energy industry executive experience. His leadership experience gives him a keen appreciation of the challenges faced by enterprises and how to implement robust excellence into business plans.  After a successful career with ExxonMobil, he has worked with an extensive array of clients on practical and pragmatic operational improvement and change management efforts.

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Brian Flis

Brian Flis has 20+ years of leadership experience spanning the military, industry and consulting.  He has a proven track record and passion for driving operational improvements and strategic change coupled with deep expertise in operations, supply chain, finance, engineering, quality and human resources.  For the last 7 years, he has helped companies around the world improve performance and achieve operational excellence by applying the concepts of Never and Never Again.  For mid-continent refiner, Brian recently led an operational excellence initiative which reduced lost opportunity (asset non-utilization) by nearly 50% last year, for $200 million EBIT lift.

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Key Tools

AAU Studies

Awareness, Attitude, Usage Studies Assess your return on marketing communications Ever heard the old saying, “Half of all advertising is
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Ad / Copy Testing

Advertisement and Copy Testing Write with purpose Effective advertising starts with appeal. With our testing techniques, we assess advertising resonance
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Brand Architecture

Brand Architecture Aligning Brand Growth As organizations grow, branding gets complicate. New service lines, affiliations and locations can create a
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Brand Book

Ensuring Consistent in Brand Voice, Imagery and Style A Brand Book is an important part of ongoing brand management –
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Brand Equity Measurement

Evaluate Brand Trust As the business environment becomes more competitive, brand management becomes even more important. The process of evaluating
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Brand Scenario Development

Outlining Options for Your Brand's Future There are often several opportunities to strengthen your position – proper strategy development requires
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Call Center Review

The first contact is often the most important Call centers are often an important beginning step of the patient and
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Competitive Review

Assessing Competing Claims and Visual Expression Our process includes a thorough examination of competing brand claims. This will include publically
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Concept Testing

Concept Testing Gauge Success of a New Product, Service or Idea In our experience, feedback from the marketplace is mandatory
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Conjoint Analysis

Conjoint Analysis Identify What Drives Decision-Making in Your Target Market Conjoint analysis provides insight into what drives the purchase decisions,
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Contact Center Review

Best Practice Comparisons for a Critical Brand Touchpoint We utilize best practices to observe current practices vis-à-vis best practices documented
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Conversation Mapping

Addressing the Complexities of Interpersonal Interactions Communications set customer expectations. Conversations reinforce such.  Conversation mapping is a means to reinforce
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CRM Implementation

CRM Implementation Maximize use of CRM Tools for Future Growth Gelb, an Endeavor Management Company, has monitored sales force effectiveness
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Cultural Assessments

Cultural Assessments Quantitative Tools to Explore Employee Attitudes Our research tools are designed to determine the relative readiness for strategic
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Customer Advisory Board

Customer Advisory Board Engage Customers in Strategic Planning Initiatives A Customer Advisory Board (CAB) can be a powerful resource for
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Customer Needs Assessment

Customer Needs Assessment Understand and predict customer needs Understanding customer needs is critical in developing successful new products. Customer Needs
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Customer Value Analysis

Customer Value Analysis Identify and Maximize Your Competitive Advantages Competitive positioning and focus on key buying factors are paramount to
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Decision Analysis

Decision Analysis Delivering practical, time-proven solutions to business risks Endeavor’s approach to Decision Analysis (DA) includes processes and tools useful
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Decision Factors

Understand What Matters Most and When Decision factors research is used to understand how current and prospective customers select your
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Employee Alignment

Engaged Employees are Critical to your Success Do employees at your organization understand the brand and know how to enact
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Employee Surveys

Employee Alignment Engaged Employees are Critical to your Success Do employees at your organization understand the brand and know how
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Executive Coaching

Executive Coaching Helping individual leaders become more effective As organizations strive to gain and maintain competitive advantage, they need their
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Executive Interviews

Executive Interviews Engaging Key Leaders to Align around Strategic Outcomes In-depth interviews with key executives are critical to achieving alignment
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Expected Behaviors Workshop

Creating Alignment Around Consistent Behaviors This workshop will help your team further empathy with your customers. By reflecting on their
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Experience Design Workshop

Aligning Teams to Meet Customer Needs Our Experience Design Workshop assists in building desired behaviors from the ground-up, promotes consensus and
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Experience Mapping

Step into Your Customers’ Shoes With Experience Mapping Understanding customer experiences can be complex, and unfortunately customer satisfaction surveys alone
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Growth PlayBook

Growth PlayBook Plan to Win Use market insights to drive Strategic Marketing Planning. In every economic cycle, there’s a need
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Leadership Development

Leadership Development Helping the organization improve focus and effectiveness Change is the rule.  It is always there.  And change demands
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Leadership Development and Executive Coaching

Leadership Development and Executive Coaching Helping leaders transform their organizations… It is simply a given that for organizations to succeed
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Market Segmentation

Identifying and understanding your target market One purpose of marketing is to identify customers’ needs and consequently determine the best
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Marketing and Sales Strategy

Marketing and Sales Strategy Realize Increased Revenues Marketing strategy drives critical business decisions: The customers you target, the products and
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Maximum Difference Scaling

Maximum Difference Scaling Determine Value and Preferences for Features or Concepts Maximum Difference Scaling (MaxDiff) obtains preference/importance scores for multiple
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Message Mapping

Assess and Improve the Performance of Your Communications Communications set customer expectations. Message mapping is the process through which organizations
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Operations Strategy

Operations Strategy Outperform the competition by achieving operational excellence Achieving operational excellence hinges on bringing together leadership, teamwork, and problem
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Patient360 Dashboard

Patient360 Dashboard Our Patient360 dashboard does not only tell you what your customers are thinking; it is a tool that
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Persona Development

Rich Expressions of Your Audiences Personas help to “bring to life” market segments to drive strategic and tactical thinking. We
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Physician360 Dashboard

Physician 360 Dashboard Identifying Opportunities for Growth In many healthcare systems, more than 50% of patients can be attributed to
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Process Engineering Workshop

Employing "Lean" with a Focus on Empathy This workshop identifies and prioritizes the keys to delivering an exceptional experience. By
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Referral Data Analysis

Referral Data Analysis Accessing the Right Data in Real-Time A complement to our dashboard information and CRM solutions, we offer
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Role/Process Based Senior Advisory Services

Role Process Based Senior Advisory Services Improving current position performance So you are now in a position that is new
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Sales and Marketing Assessment (SMART)

Sales and Marketing Assessment Reviewing Your Current State Versus Best Practices Our sales and marketing assessment and readiness tool (SMART) help prioritize
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SLOCI Cultural Benchmarking

SLOCI Cultural Benchmarking Statistically-Proven Cultural Assessments The Schweiger-Larkey Organizational Culture Index (SLOCI) is a reliable, statistically valid tool that assesses
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Target Operating Model

Target Operating Model Transitioning to a Future State with Success When change is necessary, organizations need a plan to move
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Technology Deployment

Technology Deployment Realize value in technology implementation Deploying new technology is only half the battle. If you want to realize
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Technology Strategy

Technology Strategy Helping organizations leverage business technology by accelerating technology adoption… The ability to collect, analyze and transform data into
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Touchpoint Analysis

Determine the How and When Customers Realize Value There are numerous ways in which your customers interact with your brand. 
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Vision Focused Planning

Vision Focused Planning Transformational Strategies, Blueprints & Innovation Strategic planning represents a deep, holistic look at our client’s ambitions. We
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Website User Testing

Website User Testing Understanding the Value Created by Your Website Looking to understand the value of your website, portal or
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Word of Mouth Advocacy

Word Of Mouth: Your Brand’s Best Asset Word of Mouth (WOM) advocacy is the most effective and least expensive form
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Experience Workshops
Transforming Insights into Action

Consider this common scenario: Your team has just received a wealth of information or feedback that will be highly useful for achieving your customer experience goals and improvement objectives. After the team meets to review the information, they leave excited about the new opportunities, yet overwhelmed about where to start. Questions such as “What can we do now to get started?” and “What should we prioritize first considering our limited resources?” need to be answered in order to translate information into action.

Consider this common scenario: Your team has just received a wealth of information or feedback that will be highly useful for achieving your customer experience goals and improvement objectives. After the team meets to review the information, they leave excited about the new opportunities, yet overwhelmed about where to start. Questions such as “What can we do now to get started?” and “What should we prioritize first considering our limited resources?” need to be answered in order to translate information into action.

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