August 13, 2015 Bill Nash

Experience Management

Experience Management

Experience Management

Since the early 90s, we’ve been using our experience mapping approach to organize insight development, strategy design, and experience monitoring. Experience management is critical to make advocates out of patients, physicians and donors. These insights help to align organizational efforts around care, coordination and communication.

  • Rich insights from your customer groups using our Experience Mapping methodology
  • Seasoned healthcare executives and healthcare consultants leading your project
  • Access to best practices developed with leading healthcare institutions
  • A collaborative approach to ensure your cross functional teams design the right solution to increase ownership moving forward

Healthcare Employee Experience

Operationalizing your culture is possible through the employee experience you deliver.  Our decades of work with national leaders in healthcare ...

Get to Know Your Referrers

In addition to advanced technology, latest clinical trials, and a team of liaisons, there are many other functional and emotional ...

Healthcare Cultural Transformation

Your culture is an expression of your brand. It is deeply intertwined with the customer experience and can can be ...

Achieve Clarity in a Dynamic Healthcare Landscape

Healthcare leaders are tasked with complex challenges of competing priorities in an ever-changing industry. Gelb uncovers attitudes and expectations to ...

Insights 360 – Voice of the Customer

Leveraging our history of over 60 years in marketing research, we have created technology-enabled tools to help capture the voice ...

Segments and Personas

We had the privilege of leading this workshop recently along with SG2 and Roswell Park during the Annual PAMN Conference ...

Emotionally Intelligent Healthcare – Why We Need Physician Leaders

This paper examines the value of emotional intelligence skills in physician leaders. We explore physician leadership development through the lens ...

Physician360 Demo

Physicians represent a major influence and source for clinical volume. However, most systems today lack integrated reporting capability to address ...

Patient360 Demo

Identify and address service issues in real time with Gelb's Patient360 experience dashboard. Our dashboard collects responses at critical touchpoints ...
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