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Healthcare Experience Management

Creating Enchantment

Since the early 90s, those interested in more effective healthcare experience management have been using our experience mapping approach, industry expertise and real-time dashboards to organize insight development, strategy design, and experience monitoring. Experience management is critical to make advocates out of patients, physicians and donors. These insights help to align organizational efforts around care, coordination and communication.

Benefits

  • Rich insights from your customer groups using our Experience Mapping methodology
  • Seasoned healthcare executives and healthcare consultants leading your project
  • Access to best practices developed with leading healthcare institutions
  • A collaborative approach to ensure your cross functional teams design the right solution to increase ownership moving forward

Resources

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Fact Sheet
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