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Managing Director - Organization Development & Decision-making Steve Ferguson

Steve Ferguson, PhD, has more than 25 years experience in both management and consulting. Steve's expertise is focused on growing companies, strategic organizational design and transformation, improving organization performance, leadership development, and integrating customer intelligence into management decisions and business operations. He is also experienced in opinion/survey research. Steve has held positions as chief executive officer, member of the management committee, and member of the board of directors in publicly held companies. His business perspective is founded on a company achieving both its enterprise goals and the needs of its customers. Steve has led, managed, or participated in significant growth and transformation initiatives for both Fortune 500 and privately held companies. His consulting engagements have been with a broad range of companies in financial services, information technology, and healthcare industries and with governmental agencies including the Nuclear Regulatory Commission, the Corps of Engineers, and the U.S. Forest Service. Steve earned his PhD in organization development from the University of Washington, a master's degree in MIS from Tarleton State University, and a bachelor's degree in history The Citadel.

What Can CEOs Learn from Congress?

Mar 02, 2010
So what can CEOs and other business leaders learn from Congress? The “voice of the customer,” like “voice of the voter” matters. Just as congressional leaders “fell in love” with their policy solution, some business leaders fall in love with their product or their internal business model and are reluctant to change the way they operate. I’ve heard one CEO say, “We’re going to do it just like we decided and if the customers don’t like it, ‘blank’ the customers.” (Don’t think of “blank” as something good.)

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The One Thing

Feb 12, 2010
I attended a business strategy conference recently. Over lunch, the question posed at our table was: During this time of economic uncertainty, what one thing would you do to strengthen your company?

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