Operational Excellence (engage)
Achieving operational excellence hinges on bringing together leadership, teamwork, and problem solving routinely to continuously improve. Each organization's business objectives determine the focus areas for its quest towards excellence. The concept of organizational excellence is straight-forward and easily understood. The challenge ahead lies in selecting the areas to achieve excellence in and implementing the changes required to meet your objectives.
Our operational excellence frameworks offer clients leading practices in setting objectives, selecting improvement areas and moving forward with achieving a world-class competitive posture.
Featured Case Study
Strategic Transformation
Client Situation: Our client was a major regional retailer who encountered significant new business threats when an international, well known retail competitor expanded its market into the region. Buoyed by the appeal of "one-stop" shopping and store proximity, the business threat to market share and revenue impact was real and significant.
To stave off this threat and achieve other operational benefits, the company undertook a massive reengineering project driven by a complete change of core operational systems. The scope comprised the reengineering of core business processes,modernization of critical business technology and the redesign of the store organization and culture. Core business processes evaluated and reengineered included product development, facility design, supply chain management, and merchandising, as well as enabling processes for human resources, finance and administration, and information technology.