John M. McKeever Executive Vice President
John McKeever works with clients to develop market insight to deliver exceptional customer experiences, revitalize their brands, or enter new markets. He has worked with...
Providing the right care, at the right place, at the right time requires meeting needs throughout the continuum of the experience for patients, referring physicians and donors. In response to this growing challenge, we have created an approach to help clients design the optimal clinical care ecosystem. Through this approach we can help clients answer questions such as:
Although the approach can be tailored based on each client’s need and sphere of action, our proprietary transformational change methodology (e4) provides a framework for defining and sequencing activities necessary for sustainable change.
Throughout the process, accounting for the holistic journey and access points at each stage of the customer experience allows for comprehensive strategy and solution development to create loyal customers. Examples of access points may include: Community PCP/Outpatient diagnostics, community specialists, community hospitals, regional centers, and academic medical center. Through the use of encounters data and claims data, we can determine market-based potential vs. current usage of access points throughout the journey.
View this presentation to learn more about how we can help design an optimal clinical care ecosystem to provide facilitate better experiences and ultimately growing volumes.