Jump to content

Call Centers

  • Share of Usage Models Better Predict Growth

    March 30th, 2021

    Share of usage better predicts growth. Growth is a common objective among virtually all healthcare systems.  However, there are other ways to predict patient choice and usage more accurately and identify strategies to gain increased service usage more effectively.   

    Read more

  • Contact Centers Where We Go From Here

    March 10th, 2021

    Contact Centers - where do we go from here? Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we work through the COVID-19 crisis, or will it change the way we operate in the future?

    Read more

  • Using KPIs for Tracking and Monitoring Physician Relationship Management

    July 2nd, 2018

    As healthcare organizations strive to build meaningful relationships with referring physicians and serve as a trusted partner when a referral need arises, it is essential to have a clear understanding of how effectively their needs are being met. That's where Physician Relationship KPIs are...

    Read more

Jump To:

Contact Us