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  • Patient Volume Modeling

    March 28th, 2019

    Our approach to patient volume modeling provides insight for strategic decision making for marketing and operations. Using this tool, clients are able to understand their individual and comparative performance to prescribe the marketing and able to identify the operations levers that will most...

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  • Creating a Truly Integrated Management System

    October 12th, 2018

    The average NFL team is run by 2-3 front-office personnel and about 15 coaches. That’s about 18 individuals charged with ensuring they win. Yet not one of them has the specific title of ensuring they don’t lose. They do not have a Coach of Penalty Avoidance, a VP of Injury Prevention or a...

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  • Fundamentals of OE #10: Big Picture

    October 12th, 2018

    Fundamentals of OE #10: Staying Focused on the big picture Summary: Don’t lose sight of the objective of your OE efforts Many OE programs get launched and, years later, after hundreds of changes, little has really improved At the end of the day, the shortest path to Operational Excellence is...

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  • Fundamentals of OE #9: Culture

    October 12th, 2018

    Fundamentals of OE #9: Getting the Culture Right Summary Culture can be one of the greatest competitive advantages for any company, helping it stay ahead even if product, process or talent-based advantages diminish Operationally Excellent companies treat culture as an ongoing effort to be...

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  • Fundamentals of OE #7: Establish Clear Lines of Ownership & Accountability

    October 12th, 2018

    Summary: Ownership and accountability are critical to operational excellence, primarily to your ability to continuously improve A lack of accountability can set you into a spiral of continuous change, create redundant controls, add cost to your improvement efforts and hold back innovation To...

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  • Fundamentals of OE #6: Take an Adaptive Approach to Technology

    October 12th, 2018

    Summary: Technology can help achieve operational excellence, but it isn’t dependent on advanced your technology is Operational Excellence requires a holistic approach to technology where the objective is adapting to tech rather than simply adopting it This approach expands the focus from...

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  • Fundamentals of OE #4: Use a Process-Based Decision Making Framework

    October 12th, 2018

    Fundamentals of OE #4: Use a Process-Based Framework for Key Decisions Summary Your system should be made up of a set of processes necessary to manage the risks within scope A process-based system has less built-in complexity, can have embedded continuous improvement, and is easier to manage...

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  • Fundamentals of OE #3: Design it to Work for You

    October 12th, 2018

    Fundamentals of OE #3: Design your OE Program to Work for You Summary A common approach is to adopt a system from a leading company as the basis for your company’s system The problem is that the things you cannot see are what make a Management System effective and compatible with your...

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  • Fundamentals of OE #2: Enable Agility Through Organizational Muscle Memory

    October 12th, 2018

    “The right decision is the wrong decision if it’s made too late”. Lee Iacocca   Summary The pace of change in every industry requires rapid and constant strategy adjustments, so consistent execution requires agility Traditional methods for ensuring consistent execution make the system...

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  • First Things First - Where to Begin the Journey to Operational Excellence

    October 10th, 2018

    Without a clear idea of where you’re headed, how can you know how to get there?   Most executives will agree that Operational Excellence is good. Many will argue that it’s a crucial factor for success. But what is it? Despite the widespread positive perception, there isn’t a lot of...

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  • Fundamentals of Operational Excellence - 10 Things To Get Right

    October 10th, 2018

    Fundamentals of Operational Excellence     The 10 Things to Get Right if You Want to Beat the Odds Operational Excellence continues to gain popularity. A recent worldwide survey by the Business Transformation & Operational Excellence World Summit found that over half of respondents...

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  • Connecting the Digital Data Dots

    September 26th, 2018

    Data is Key to Asset Life Cycle ROI Asset management and engineering and construction are distinctly lacking the single-point entry of data that disseminates to all project planning and delivery applications, but more importantly meets the needs of operations and maintenance throughout the...

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  • The Law of Unintended Consequences - Part 2

    September 12th, 2018

    In last week’s Decommissioning blog post we learned about the Law of Unintended Consequences or LOUC for short. We also discussed the attitude of a decent portion of the public not familiar with the oilfield and observed that: There is negativity to the oilfield among those unfamiliar with the...

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  • Organizations Don't Perform Work, People Do

    September 5th, 2018

    Organization Don't Perform Work, People Do “The strength of the pack is the wolf. The strength of the wolf is the pack.” – Rudyard Kipling, Law of the Jungle Silo Busting On capital projects , strong leadership is required to unite the various functions, organizations, and companies around...

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  • Offshore Facilities and Remote Operations

    August 23rd, 2018

    : A Way to Reduce Costs, Improve Performance, and Embrace the Future Keeping oil and gas projects profitable when oil prices drop has been a key challenge for the past several years, though not the only one for the industry. While prices in the $70/bbl range have provided some relief recently,...

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  • Healthcare MarCom Budget Benchmarks

    July 24th, 2018

    How much do my peers spend? How do they spend it? A Second Chance to Create And Use Healthcare MarCom Budget Benchmarks A little more than two decades ago, I was a new healthcare marketer at my first conference of hospital chief financial officers. My hope was to learn as much as I could about...

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  • Lean Six Sigma: Where does it fit within Operational Excellence?

    July 3rd, 2018

    LSS vs OE: Same Tools, Different Names? There seems to be a lot of noise and general misconceptions about Lean Six Sigma (LSS) and Operational Excellence (OE). Are they different terms for the same thing? Are they just different approaches to the same end goal? If they are different, which one is...

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  • Building Organizational Capability of Capital Project Leaders

    June 29th, 2018

    Given that strong, quality capital project leaders are a key determinant of successful capital project outcomes, and leadership is one of the more frequently cited risks to achieve these, the development of bench strength in project execution organizations requires a clear strategic path forward....

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  • People Are The Most Important Asset Asset, Part 3 - Walking the Talk

    June 22nd, 2018

    People Are The Most Important Asset Part 3 - Walking the Talk I have spent my entire career working in the upstream oilfield environment and have found people to be a critical success factor in every company in which I have come in contact. In my last two posts on the value of employees to a...

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  • People Are The Most Important Asset, Part 2 - Employee Expectations

    June 15th, 2018

    People Are The Most Important Asset Part 2 - Employee Expectations I have spent my entire career working in the upstream oilfield environment and have found people to be a critical success factor in every segment in which I have worked. In Part 1, I commented on the reasons why people are the...

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  • People Are The Most Important Asset, Part 1 - Reasons

    June 8th, 2018

    People Are The Most Important Asset Part 1 - Reasons It is common to hear companies talk about how people are the most important asset. It is just as common to hear workers talk about being frustrated in their jobs and mistreated by the companies that employ them. Every company needs assets,...

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  • The Struggle to Demonstrate Marketing ROI

    May 7th, 2018

    For any investment an organization makes, leaders want to see a return. Yet even as marketing and technology evolve and become more robust and sophisticated, many marketing leaders still struggle to demonstrate marketing ROI. Many marketing professionals argue that it is difficult if not...

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