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Transformational Strategy

  • Crisis Communications Tips for Leaders

    April 8th, 2020

    During crisis communications, many businesses are unsure how to best communicate with customers, and what they should say.  Here are our top recommendations for how to successfully engage your customers during this time of uncertainty.

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  • Prepare Now to Succeed in the Next Normal

    April 6th, 2020

    So, we recommend that you and your colleagues take a few minutes each day to reflect on what you are observing and learning – about how you do what do and how your audiences are doing what they are doing.  Capture these thoughts fully and carefully – easily done with today’s technology,...

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  • So Many People to Keep Informed, So Little Time

    April 6th, 2020

    When it comes to organizing communications quickly across a number of groups, there's a useful process called stakeholder analysis.  Stakeholder analysis is used to identify all audiences (usually focused on internal or external stakeholders, not necessarily customers), your need for their...

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  • Downstream Industry - Optimize Key Parts of the Value Chain

    October 3rd, 2019

    The change in downstream market conditions is an opportunity for the downstream sector to move even further toward operational efficiency and effectiveness by capitalizing on ways to optimize key parts of the value chain.

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  • Creating a Truly Integrated Management System

    October 12th, 2018

    The average NFL team is run by 2-3 front-office personnel and about 15 coaches. That’s about 18 individuals charged with ensuring they win. Yet not one of them has the specific title of ensuring they don’t lose. They do not have a Coach of Penalty Avoidance, a VP of Injury Prevention or a...

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  • Fundamentals of OE #9: Culture

    October 12th, 2018

    Fundamentals of OE #9: Getting the Culture Right Summary Culture can be one of the greatest competitive advantages for any company, helping it stay ahead even if product, process or talent-based advantages diminish Operationally Excellent companies treat culture as an ongoing effort to be...

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  • Fundamentals of OE #7: Establish Clear Lines of Ownership & Accountability

    October 12th, 2018

    Summary: Ownership and accountability are critical to operational excellence, primarily to your ability to continuously improve A lack of accountability can set you into a spiral of continuous change, create redundant controls, add cost to your improvement efforts and hold back innovation To...

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  • Fundamentals of OE #4: Use a Process-Based Decision Making Framework

    October 12th, 2018

    Fundamentals of OE #4: Use a Process-Based Framework for Key Decisions Summary Your system should be made up of a set of processes necessary to manage the risks within scope A process-based system has less built-in complexity, can have embedded continuous improvement, and is easier to manage...

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  • Fundamentals of OE #3: Design it to Work for You

    October 12th, 2018

    Fundamentals of OE #3: Design your OE Program to Work for You Summary A common approach is to adopt a system from a leading company as the basis for your company’s system The problem is that the things you cannot see are what make a Management System effective and compatible with your...

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  • Fundamentals of OE #2: Enable Agility Through Organizational Muscle Memory

    October 12th, 2018

    “The right decision is the wrong decision if it’s made too late”. Lee Iacocca   Summary The pace of change in every industry requires rapid and constant strategy adjustments, so consistent execution requires agility Traditional methods for ensuring consistent execution make the system...

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  • First Things First - Where to Begin the Journey to Operational Excellence

    October 10th, 2018

    Without a clear idea of where you’re headed, how can you know how to get there?   Most executives will agree that Operational Excellence is good. Many will argue that it’s a crucial factor for success. But what is it? Despite the widespread positive perception, there isn’t a lot of...

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