Contact Centers - where do we go from here? Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we work through the COVID-19 crisis, or will it change the way we operate in the future?
Meeting the needs of empowered consumers demands authentically engaging with customers in new ways.
To maintain a competitive advantage, healthcare leaders must be on the front lines of making changes necessitated by current consumerism in healthcare trends.
The role of consumerism in healthcare is making an impact with every interaction, in every phase of the journey.