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  • Why Should Healthcare Concern Itself with A Digital Front Door Strategy?

    February 2nd, 2022

    The fast-changing landscape of the pandemic has taught us that people want options, and if offered multiple ways to meet their needs, they will remain loyal to your brand. 

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  • Share of Usage Models Better Predict Growth

    March 30th, 2021

    Share of usage better predicts growth. Growth is a common objective among virtually all healthcare systems.  However, there are other ways to predict patient choice and usage more accurately and identify strategies to gain increased service usage more effectively.   

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  • Contact Centers Where We Go From Here

    March 10th, 2021

    Contact Centers - where do we go from here? Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we work through the COVID-19 crisis, or will it change the way we operate in the future?

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  • Using KPIs for Tracking and Monitoring Physician Relationship Management

    July 2nd, 2018

    As healthcare organizations strive to build meaningful relationships with referring physicians and serve as a trusted partner when a referral need arises, it is essential to have a clear understanding of how effectively their needs are being met. That's where Physician Relationship KPIs are...

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