Alicia Jansen BBA
Senior Advisor - Marketing
The expectation for perfection in healthcare continues to grow. From patients to physicians to regulators, everyone expects your hospital to run flawlessly every minute while maintaining quality and ensuring timely care. Yet, as the challenge grows, traditional processes and approaches have reached their limits. It’s time for a new approach.
Endeavor Management helps healthcare providers meet the demands of their stakeholders through a systematic approach to Operational Excellence.
Our approach is to focus on the underlying systemic foundations for sustainable performance. We want to help you address your most pressing issues once and for all and create a competitive advantage that will continue to grow. Our extensive experience combined with innovative methods and tools allow us to quickly identify the underlying causes of your various symptoms and address them in a holistic manner.
A few ways we can help you become Operationally Excellent
Senior Advisor - Marketing
Senior Advisor - Contact Centers
President & CEO, Chairman of the Board
Senior Advisor, Healthcare
Global Head - Analytics, CEO Endeavor Canada
Director - Market Research
Customer Loyalty Strategist
Share of usage better predicts growth. Growth is a common objective among virtually all healthcare systems. However, there are other ways to predict patient choice and usage more...
A Contact Center Expert’s Perspective on How The Pandemic Has Impacted All Utilities 2025 Roadmap And How To Prepare
Contact Centers - where do we go from here? Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we work...
How do you allocate call resources across people, process and technology? How do you compare to your true peers? How can you build the case for more resources? This landmark benchmarking study, brought to you by Cleveland Clinic and Endeavor...
Are you struggling with your organizational identity? Either starting or trying to refresh who you are and your organizational value? Here are 6 Keys For Standing-Up/ Re-Positioning a Shared...
In this white paper, we review the critical success factors for maintaining a highly successful contact center, ensuring each interaction enchants callers to schedule appointments, participate in...
As healthcare organizations strive to build meaningful relationships with referring physicians and serve as a trusted partner when a referral need arises, it is essential to have a clear...
The contact center is a critical first step. It represents the difference between spend resources and realized revenue. How well do you perform against best practices?
There are many missed opportunities for revenue retention in today’s healthcare call centers. Would you like to increase your captured revenue? We highlight a $25M case study.