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We Create Healthcare Leaders

Are You Looking to Accelerate Revenues and Optimize Business Performance?

 

For over 50 years, healthcare leaders have turned to Endeavor (formerly Gelb Consulting) to build and sustain market leadership and operational excellence. 

As healthcare experience consultants, we use proven methods to merge market insights, industry expertise and best practices to enable your teams to deliver the ideal experience to patients, physicians, donors and employees. We create ideal customer journey maps and translate them into realistic, pragmatic experience.

Our clients’ success stems from our collective belief in the alignment of efforts to meet the most fundamental of needs – functional and emotional – in the design and delivery of human-centered experiences.

When brand, culture and operations are aligned to meet these needs, customers go out of their way to recommend you.

Our clients keep coming back to us not only for a near-term game plan, but as a long-term trusted partner as they realize true business value.

Understanding the What and the Why

Our approach yields direction for our clients to drive advocacy – customers willing to go out of their way to recommend you.  This is formed by the alignment of your brand’s promise, your delivery of services and how they are delivered.  These create the ideal experience. We believe that market leadership is based on a keen understanding of the underlying drivers of your customers – whether they be patients, families, referring physicians, donors or employees. Since our founding in 1965 as Gelb Consulting Group, our healthcare consultants have continued to innovate identifying industry-leading best practices and deploying the latest research techniques to support our clients’ success.

Making the How a Reality

This is where our experience comes in.  Our clients include many of the most recognized and well-regarded healthcare organizations in the country, with a focus the most complex – academic medical centers and large integrated healthcare systems.  We bring best practices and success to the table. In addition, our seasoned consultants have been in your shoes, having decades of experience serving in leadership positions within healthcare organizations.  We understand the challenges of navigating the most challenging of situations – from competitive environments to resource constraints.  Our healthcare consultants work with you to implement practical strategies to accelerate business performance at a pace that’s manageable for your organization.

Tools & Work with Healthcare Organizations Like Yours

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