Mary Jo André BS, MS, PhD
Senior Advisor - Healthcare
The expectation for perfection in healthcare continues to grow. From patients to physicians to regulators, everyone expects your hospital to run flawlessly every minute while maintaining quality and ensuring timely care. Yet, as the challenge grows, traditional processes and approaches have reached their limits. It’s time for a new approach.
Endeavor Management helps healthcare providers meet the demands of their stakeholders through a systematic approach to Operational Excellence.
Our approach is to focus on the underlying systemic foundations for sustainable performance. We want to help you address your most pressing issues once and for all and create a competitive advantage that will continue to grow. Our extensive experience combined with innovative methods and tools allow us to quickly identify the underlying causes of your various symptoms and address them in a holistic manner.
A few ways we can help you become Operationally Excellent
Senior Advisor - Healthcare
Health Care Expert Advisor
Director - Employee Experience
Executive in Residence
Expert: Specialty Services and Compensation
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Chief Growth Officer
President & CEO, Chairman of the Board
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Senior Advisor, Healthcare
Endeavor Institute
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Customer Loyalty Strategist
Senior Advisor
Healthcare systems must arm their leaders with the story of their organization. Your narrative should always point to the organization’s goals while also bringing its people forward into the...
Digital marketing in healthcare is not only the wave of the future and how we engage with each other, but it is also the future of comprehensive patient care and overall satisfaction.
Dr. Diane Biery is a physician-executive with more than 20 years’ experience in a variety of healthcare leadership roles transitioning to a consultant role to assist organizations to bring...
PART FOUR Hospital Systems are going through a restructuring whether they intended to or not. Patient, physician, and employee expectations as well as the impact of the global pandemic have all...
Physicians are paramount to the success of a hospital, yet few resources are given to partnering well and ensuring physicians are happy within the organization.
Common pitfalls we see healthcare leaders make in reaction to the changes taking place in nursing.
A structural change has been taking place in American Nursing for some time now. With all these changes, it seems inevitable that nursing is restructuring, and hospitals need to rethink their business models to match the trajectory. At Endeavor,...
Charged with taking action on hospital rankings? This presentation highlights some of the things we've learned over the years to maximize your efforts in building better outcomes, resulting in...
The alignment of Brand, Operations, and Culture is key to delivering the ideal experience. We have the creative firepower to take you all the way – from understanding what moments will...
What's a PMO or program management office? What's the difference between a project and a program? How do you set up a Program Management Office? These discussions are covered in this presentation.
There seem to be several different kinds of implementation approaches that that have been used by companies over the last 10 years. Results of these approaches have been decidedly mixed… from...
The fast-changing landscape of the pandemic has taught us that people want options, and if offered multiple ways to meet their needs, they will remain loyal to your brand.
Our expectations when it comes to healthcare are evolving to match experiences in other sectors of life like retail, streaming services, and entertainment. No longer satisfied with the hospital...
As people have had more exposure to innovative brands and companies in other areas of their lives, they have begun to expect similar standards of ease, access, customer experience, and choice in...
The vast majority of success in organizations today is accomplished through teams. This webinar showcases Endeavor's view.
Companies are having to adapt faster than ever as business, healthcare, and consumer trends evolve. Chief Growth Officer at Endeavor Management, John McKeever joins us to talk about what we can...
Whether part of an organizational perk or an effort you undertake on your own, what should you expect from a coaching engagement?
Executive coaching has previously been seen as a “perk” reserved for the highest levels of leaders within an organization. With the demands of the business world and the substantiated...
What differentiates a great strategy from a mediocre strategy? Excellent implementation! Strategic change requires a totally aligned organization to gain an excellent strategic outcome. Strategic...
Contact Centers - where do we go from here? Everyone is talking about the way we’re functioning now as our “new normal.” But is this current routine just a short-term patch while we work...
World class organizations constantly search for ways to demonstrate the value of Diversity and Inclusion (D&I) in achieving business objectives. In this webinar you learn how to leverage...
How do you allocate call resources across people, process and technology? How do you compare to your true peers? How can you build the case for more resources? This landmark benchmarking study, brought to you by Cleveland Clinic and Endeavor...
We've developed healthcare agile action workshops to support an organization's efforts to quickly elicit the input and gain the buy-in from cross functional groups. In this presentation, we...
This presentation (No Patient Left Behind) was delivered with Memorial Hermann Healthcare System. We highlighted the advantages of real-time feedback tools. Through our Patient360 Dashboard, we...
If you're looking to become or remain the chosen provider, Endeavor Healthcare has a 50 year track of record of using the Voice of the Customer to align marketing, operations and culture in unique...
Who supports you? As a leader in your organization, you are getting the business back on track while simultaneously figuring out the new path forward for the business. Wedged into your new...
Now that several weeks have passed, it would be interesting to hear what good practices have emerged. From my discussions with colleagues and experience working virtually for the last 5 years...
While originally born from work on the death of a loved one, what we have learned is this same cycle of emotions applies for any loss or change. Whether death, the loss of a job, the furloughing of...
Our process and key tools to start your transformation - Envisioning Your Future - how to translate the vision into employee communications
Consumer-centric patient education requires the development of insights and action across the entire consumer journey. In this presentation, we highlight how our proven tools and processes are...
The new era of healthcare consumerism is upon us. This video shares how we help organizations get started with healthcare consumer journey mapping.
Are you struggling with your organizational identity? Either starting or trying to refresh who you are and your organizational value? Here are 6 Keys For Standing-Up/ Re-Positioning a Shared...
Use data science and our decades of experience to create your physician schedule optimization model. Models like these can help you uncover how your schedules are currently optimized and how...
Ensure your success by arming your leaders with proven fundamentals for transformational change leadership
How can you meet organizational revenue needs while addressing physician preferences? In this presentation, we review our approach to creating an physician schedule optimization model that assembles and predicts the impact of schedule changes on...
In this presentation, we review our approach to patient volume modeling for strategic decision making for marketing and operations. Endeavor's digital tool assembles, models and predicts the impact...
How can you meet organizational revenue needs while addressing physician preferences? In this presentation, we review our approach to creating an optimization model that assembles and predicts the...
In this presentation, learn how to drive sustainable culture change to reflect operational excellence and manage the risk and uncertainty of transition.
In this presentation, learn how incorporating the fundamentals of management systems can help reduce strategic risk and achieve operational excellence.
In this presentation, learn how ingraining components of operational discipline can help change culture and promote doing "the right thing, the right away - every time"
In this presentation, learn how sound strategy and operational excellence can be used to drive industry leadership.
Learn how healthcare organizations can evolve to use new methods and approaches to become a high reliability organization in the face of increasing complexity.
Are you successfully using marketing tools like segmentation and personas to drive volume? In this podcast, Bill Sonn is interviewed by David N. Gans MSHA, FACMPE, Senior Fellow at the Medical Group Management Association. He talks about how we...
How do you allocate resources for Quality and Safety? How do you compare to your peers? How can you build the case for more resources? This landmark benchmarking study, brought to you by Cleveland...
A hospital’s Emergency Department serves at the front door, and is a critical component of generating awareness and strengthening brand reputation. In this webinar, we provide a deep dive into a...
Emergency Departments face unique challenges related to managing an incredibly vast range of clinical needs and being required to collaborate with numerous other departments to ensure patients...
Today’s emergency departments provide highly effective lifesaving care, yet the demands of managing high capacities and a wide range of clinical and mental health needs is overwhelming –...
“What is your risk profile and how are you reducing that risk over time? This white paper explores the complexity and critical success factors in developing an Enterprise Risk Management Program.
LSS vs OE: Same Tools, Different Names? There seems to be a lot of noise and general misconceptions about Lean Six Sigma (LSS) and Operational Excellence (OE). Are they different terms for the same thing? Are they just different approaches to the...
Lean Six Sigma and Operational Excellence - Are they different terms for the same thing? If so, which one is right for me?
As healthcare organizations strive to build meaningful relationships with referring physicians and serve as a trusted partner when a referral need arises, it is essential to have a clear...
Capturing and studying referral volume is critical in determining how to best meet community physicians’ functional and emotional access needs. However; few organizations have determined how best...
In this presentation, Gelb and Emory share how they utilized a grateful patient donation to greatly improve patient enchantment.
The contact center is a critical first step. It represents the difference between spend resources and realized revenue. How well do you perform against best practices?
In any business, people make the difference. And people make the difference when they operate as a team, but only if they operate as a high-performing team. One of the most elusive outcomes is that...
Do some waits “feel” longer than others? What specific actions can you take to make your patients’ wait times be part of their health care experience and at the same time feel shorter?
The appointment of a “Journey Coordinator” position to expedite care when needed, and fill in when gaps occur in the episode of care, has been shown to improve the patient experience. This position is especially necessary in the preliminary...
Quality care and medical outcomes are important in all healthcare settings - but what constitutes an exceptional patient experience in an Emergency Department? Does your Emergency Department drive...
How can you extend current uses of Lean Six Sigma beyond process but to incorporate empathy building? This presentation outlines several successful concepts on how to use lean healthcare methods to improve the patient experience and: ...