Physician Experience
Embrace Referring Physicians
as Partners in Care
Referring physician experience management is essential to growing clinical volumes. Physicians represent a significant revenue source. Physicians admit patients to your hospitals, refer to your specialists and represent at least 50% of referrals to academic medical centers. Furthermore, referring physicians have choices – as large regional and nationally recognized brands influence your market, it is imperative that you differentiate not only on clinical excellence, but service excellence as well.
Our Philosophy
Our Approach
We use customized experience/journey maps to develop insights and create a foundation for action. Using your data or ours, qualitative or quantitative data, this serves as a framework to align efforts around physician needs to build empathy. As a discovery technique, our experience map provides a visual cue to help physicians and staff recall specific episodes in their relationship. The experience map organizes the various touchpoints or interactions with your organization. Ultimately, the organization of insights in this structure helps your teams develop insights beyond process – the functional and emotional needs of patient families as expressed at each step of their journey. Physician experience mapping reviews the holistic experience beyond the referral. This includes interactions like liaison visits, CME, consultations, second opinions, and other activities outside of the actual treatment of their patients.
Physician Experience
Edgar (Ed) Tucker FACHE, MPH
Senior Advisor, Healthcare
Diane Biery MD, MBA
Health Care Expert Advisor
Annette Kresie-Evanson BA
Consultant
Nicole Coy MA
Practice Leader, Customer Experience
Amber Tabora BA
Chief Purpose Officer
Jill Secord RN, MBA
Senior Advisor
John McKeever MBA
Chief Growth Officer
Let’s Talk
We will help you overcome strategic challenges to realize the business value you seek.