Intuitively, most managers and analysts know that patient and customer segmentation is critical to drawing out insights from preferences and behaviors. However, before leaping into the process of...
Physician Experience
The Key to Referral Volume Growth
REFERRAL GROWTH REQUIRES STANDING OUT
Although today’s patients have many resources available to help them in healthcare decision making, referring physicians continue to be the most influential factor in where they seek care. Driving referral growth requires an exceptional referring physician experience. That’s why we’ve provided these free physician experience resources.
In today’s ever-changing and cluttered healthcare landscape, it’s not enough to assume that brand reputation or clinical offerings will persuade physicians to advocate for you.
So how do you develop loyalty among your referring physicians? How can you differentiate yourself among the competition and deliver upon promises consistently?
That’s where we come in.
IT’S NOT ENOUGH TO RELY ON ASSUMPTIONS
We’re known for our ability to get to the heart of what matters most to your referring physicians. Whether related to operations, communications, or patient care, the needs that we discover provide a compelling foundation for change and action planning.
Our Experience Mapping framework reviews the total experience, including ways to build loyalty outside of a referral. We uncover functional needs, emotional needs, touchpoints, and experience stewards for a holistic view of how to improve experiences and grow advocacy.
Interested in increasing referral volume? Let's Talk!
WE’VE BEEN THERE, DONE THAT
We’ve worked with the most mature physician relations organizations and have also helped market laggards achieve enviable success in referral growth. Our clients keep coming back to us because we not only provide them with a game plan for referral growth, but serve as a trusted partner. We bring to the table best practices from across the country, and experts who have been in your shoes. In fact, many of our team members have held leadership positions at top ranked hospitals.
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