Mary Jo André BS, MS, PhD
Senior Advisor - Healthcare
Quality and Patient Safety
Quality and Patient Safety
Striving to achieve operational excellence? Want to establish a high reliability organization? Our team of consultants, advisors and partners works with cross functional teams to drive improvements in quality and patient safety outcomes.
Looking to compare your efforts with others? Our annual budget and resources national benchmarking study was designed by and for healthcare leaders. Find out how to participate in this free study here.
Endeavor offers:
- Recognized leadership in implementing a Culture of Patient Safety.
- Expert advisors in the evaluation and design of high performing Quality and Patient Safety departments.
- Successful track record in driving improvements in quality and patient safety outcomes through the application management tools and the utilization of key metrics.
- Highly skilled in the engagement of physicians and nursing staff in driving quality and patient safety improvements.
Team Members
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Diane Biery MD, MBA
Health Care Expert Advisor
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Jacob N George BS, MS, MBA
Global Director - Analytics & Research
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Jill Secord RN, MBA
Senior Advisor
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Edgar (Ed) Tucker FACHE, MPH
Senior Advisor, Healthcare
Quality and Patient Safety Resources
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Developing a Data-Driven Approach to Evaluating Your Quality and Safety Resourcing
Learn more about the NAHQ Quality and Safety Benchmarking Program*, which provides meaningful data to healthcare leaders looking to develop a data-driven business case for quality and safety...
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Introducing Diane Biery, MD
Dr. Diane Biery is a physician-executive with more than 20 years’ experience in a variety of healthcare leadership roles transitioning to a consultant role to assist organizations to bring...
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Taking Action on Hospital Rankings
Charged with taking action on hospital rankings? This presentation highlights some of the things we've learned over the years to maximize your efforts in building better outcomes, resulting in...
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Adopt vs Deploy
There seem to be several different kinds of implementation approaches that that have been used by companies over the last 10 years. Results of these approaches have been decidedly mixed… from...
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Why Should Healthcare Concern Itself with A Digital Front Door Strategy?
The fast-changing landscape of the pandemic has taught us that people want options, and if offered multiple ways to meet their needs, they will remain loyal to your brand.
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How to Leverage the Power of Your Team
The vast majority of success in organizations today is accomplished through teams. This webinar showcases Endeavor's view.
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Healthcare Agile Action Workshops
We've developed healthcare agile action workshops to support an organization's efforts to quickly elicit the input and gain the buy-in from cross functional groups. In this presentation, we...
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Endeavor Healthcare Overview
If you're looking to become or remain the chosen provider, Endeavor Healthcare has a 50 year track of record of using the Voice of the Customer to align marketing, operations and culture in unique...
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Envisioning Your Future
Our process and key tools to start your transformation - Envisioning Your Future - how to translate the vision into employee communications
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Getting Started: Healthcare Consumer Journey Mapping
The new era of healthcare consumerism is upon us. This video shares how we help organizations get started with healthcare consumer journey mapping.
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Quality and Patient Safety Benchmarking FAQs
Interested in our quality and patient safety benchmarking, but still have questions? This document answers many. If you have additional concerns, please contact us.
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Healthcare Quality and Safety Benchmarking Program Fact Sheet
How do you allocate resources for Quality and Safety? How do you compare to your peers? How can you build the case for more resources? This landmark benchmarking study, brought to you by Cleveland...
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Webinar - High Performing Emergency Departments: Managing Throughput
A hospital’s Emergency Department serves at the front door, and is a critical component of generating awareness and strengthening brand reputation. In this webinar, we provide a deep dive into a...
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High Performing Emergency Departments - Interdepartmental Collaboration
Emergency Departments face unique challenges related to managing an incredibly vast range of clinical needs and being required to collaborate with numerous other departments to ensure patients...
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Enterprise Risk Management Program
“What is your risk profile and how are you reducing that risk over time? This white paper explores the complexity and critical success factors in developing an Enterprise Risk Management Program.
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Improving Patient Enchantment
In this presentation, Gelb and Emory share how they utilized a grateful patient donation to greatly improve patient enchantment.
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Physician Leadership - How Physicians Can Learn to Lead the Rapidly Changing Healthcare Industry
Physician leadership requires the development of specific skills that enable them to inspire followers, especially in the face of change. To embrace change means to look beyond “the way we’ve always done things.” Instead, leaders must...
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Webinar: The Psychology of Wait
Do some waits “feel” longer than others? What specific actions can you take to make your patients’ wait times be part of their health care experience and at the same time feel shorter?
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Building a Culture of Patient Safety
The drama that has played out in a Dallas, Texas hospital around patient, staff and public safety in treating the deadly Ebola virus illustrates how critical a healthcare leaders role in preparing...
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How Journey Coordinators Enhance the Customer Experience
The appointment of a “Journey Coordinator” position to expedite care when needed, and fill in when gaps occur in the episode of care, has been shown to improve the patient experience. This position is especially necessary in the preliminary...
