Empathy and Lean
How can you extend current uses of Lean Six Sigma beyond process but to incorporate empathy building? This presentation outlines several successful concepts on how to use lean healthcare methods to improve the patient experience and:
- Understand the difference between EMOTIONAL needs and FUNCTIONAL needs
- Utilize a few LEAN TECHNIQUES that you can use in your clinic setting
- Deploy “TOOLS”for your own personal tool kit for future process improvement projects
