Jump to content

How Journey Coordinators Enhance the Customer Experience

The appointment of a “Journey Coordinator” position to expedite care when needed, and fill in when gaps occur in the episode of care, has been shown to improve the patient experience.

This position is especially necessary in the preliminary stages of change. Health Systems put coordination of care practices in place to negate gaps in service created by multiple hand offs but need a mechanism in place when mishaps occur.


View/Download White Paper

Jump To:

Contact Us