Senior Advisor - Operations
Bob Conrad serves as an advisor to Endeavor’s clients, focused on Operational Excellence, customer experience and transformational strategy.
Early in Bob’s career while working at DuPont he observed challenges senior management faced when implementing new processes. These experiences motivated Bob to pursue a degree in Industrial Organizational Psychology. His research centered on understanding key factors that drive organizational change and which tools would encourage building both an awareness and desire for change in complex organizations. This motivated Bob to further his education and become a Lean Six Sigma Master Black Belt. Bob’s knowledge and experiences in change management and Lean have led to successful projects in a variety of industries: Tech Manufacturing (Nokia), Mining, Chemicals, Oil and Gas and Financial Institutions.
When Bob’s career changed to focus on Healthcare, he discovered many of the same challenges he observed in other industries. Specifically, he saw the absence of leadership alignment and a change management strategy as key focal points. Bob immediately developed a passion for Healthcare as he worked with nurses, physicians and administration to change their processes. He discovered his partners in healthcare shared a common bias for action to improve quality, safety and hard wire efficiencies.
Bob has assisted large organizations across many industries to improve net margin, quality, safety and employee satisfaction.