Best Practice Comparisons for a Critical Brand Touchpoint

We utilize best practices to observe current practices vis-à-vis best practices documented across industries. Our call center auditors have decades of experience in understanding the agent roles, latest technology, and the effective means to improve performance.

Our call center review includes examination of the following areas:

• Voice of the Customer
• Process Standardization
• Performance Management
• Agent Empowerment
• Learning & Development
• Change Leadership
• Agent Tools
• Web Integration
• Business Reporting